Service & Support

Our company manufactures the world’s leading tactical micro-robot, and we stand behind each one with outstanding customer service. If you have a comment regarding the service you receive from ReconRobotics, please email it to

Thank you for your exceptional service.   We have praises for your company, your product, as well as you and your support.”
  Dennis Alva
Irwindale Police Department

Thanks for your quick service.”
  John Huber
FBI, New Orleans Branch Office

We have used other surveillance products, but we were not always satisfied with their results.  We have really found the Recon Scout to be a tremendous asset.  Thank you for your product and continued assistance.”
   Lt. Mark Trapp
Sarpy County Sheriff’s Office

This is some of the best service I have ever experienced. Thank you for your outstanding support.”
   Brian Vigneaux
FBI, Cleveland Branch Office

I have received the new charger for the robot.  Thanks for getting it in the mail quickly and I appreciate your help.  This is a shining example of how customer service is supposed to work and I will be sure to let anyone know who asks about it.  Things are going to break, but you guys made it right, and fast.
Thanks again.”
    Military Customer

On behalf of Lt. Parham, commander of the Linden Police Swat Team, we would like to offer our sincerest thank you for quickly alleviating our equipment problems.  Your undivided attention and superior customer service with concern for our satisfaction was a cut above.  Please realize we enjoy the relationship we have with ReconRobotics and recommend your products to many of our colleagues.”
    Officer Michael J. Cataline
Linden Police Dept.
Critical Infrastructure Protection
Unit / SWAT

I appreciate your customer service more than anything else. I have dealt with a lot of companies over the years and the level of service that we have received from Recon is second to none. So thank you for everything that you and Aimee have done to help with our problem. I know this is not a major problem, but I’m glad you are taking the time to try some fixes. My bosses appreciate it as well.”
    Detective Anthony Riccardi
San Mateo PD

I want to thank you for all your help and quick service. We are not used to that and are extremely happy.”
  Sgt. Rino Belcamino
Emergency Task Unit
Thunder Bay Police